Contact US
The best way to get a message to us is by email.
We do not offer individual components for sale. if you require a warranty service please send us an email about the nature of the issue.
*IF you ordered the wrong model contact us to let us know you need to send it back for exchange to the correct unit. we will ask you to pay for the return shipping.
we will direct you to send the unit back to us at the address below for repair and return shipping free of charge.
Contact INFO
TBR, LLC
5767 W State Road 64 (no visitors without appointment)
Taswell, IN 47175
**For support or technical questions we can be reached at either of the two following email addresses. if you try one and no response please try the second. sometimes there are issues beyond our control with internet provider compatibility and emails not arriving. we make every effort to respond to all emails (not sales emails) within a few hours.
TBRbrasscatchers@gmail.com
502-482-2877 (leave message) The best and quickest way to get a message and response from us is by email.
if you are calling to ask us a specific question about your setup, it is better to email us and attach photos.
***TRADE IN PROGRAM - If you are interested in trading in your TBB model for an Operator model please ship your brass catcher to the above address after you contact us by email. we ask you to include your name and phone number and once we have your TBB model we will contact you with link for payment.
we currently offer the following rates for trade in allowance toward a new brass catcher on these models only...
TBB original to G5/AR10G2/DPMS=$40
TBB SHORT =$50
TBB LONG or TOP Mount=$60
(the brass catcher must be complete)
European and Canadian customers.
Feel free to check our dealers page to see if there is a dealer in your country. Otherwise, international transactions are handled using Paypal, contact us by email.